IKEA

This brief focuses on designing an enhancement to IKEA’s in-store customer service process.

This project is part of our UX Design Career Launcher course.

IKEA Project Page Logo
  • Project starts20 October 2021
  • PrerequisitesNone
  • Places remaining2
  • Project Duration7 weeks
  • Course Price This project is part of the Career Launcher UX Course

The Brief

IKEA is a Swedish-founded multinational group that designs and sells ready-to-assemble furniture, kitchen appliances and home accessories, among other useful goods and home services. It has been the world’s largest furniture retailer since at least 2008. IKEA has also recently realised strategic partnerships like the ones with SONOS and LEGO and together designed products outside the traditional home furnishing categories.

This brief focuses on designing an enhancement to their customer service process. Earlier in 2021, a research project was conducted to determine the viability of creating a digital touchpoint for customers in-store. Students on this project are to review the recommendations and design a digital solution for the in-store touch points based on the recommendations. Students on this project are to review the recommendations and design a digital solution for the in-store touch points based on the recommendations.

Students should follow an iterative UI design process and use their prototype as a mechanism to further validate their assumptions.

Primary Tasks

  1. Design a solution that addresses the in-store touchpoint recommendations
  2. Conduct 2 or more user testing rounds on your wireframes/prototype to iterate and enhance the viability and usability of your solution.
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Meet Your Mentor

Sam Hancock

UX Lead | Servian

Meet Your Mentor

Sam has 10-years experience working with various tier-one enterprise companies in building meaningful digital experiences. Sam specialises in establishing a fast-paced UX/UI design process that is both experimentation and validation heavy. Testing hypotheses early and regularly, enables complex, data-driven solutions to be both engaging and usable.

Vast knowledge across Service Design,

Sam has 10-years experience working with various tier-one enterprise companies in building meaningful digital experiences. Sam specialises in establishing a fast-paced UX/UI design process that is both experimentation and validation heavy. Testing hypotheses early and regularly, enables complex, data-driven solutions to be both engaging and usable.

Vast knowledge across Service Design, Agile and strategic thinking has seen Sam work for some of the most iconic, data-driven enterprises in Australia, including – Optus, Westpac, ASX, Macquarie Bank, Telstra and Cisco.

Where I’ve worked
  • UX Lead @ Servian
  • UX Consultant @ Telstra
  • UX Consultant @ Macquarie Group

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Want to learn more about the Career Launcher course?

STUDENT OUTCOMES

Hear Natalia’s Story

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A Harness Project essentially allows you to jump straight into a real project with a real client to help solve a problem the company is facing. With a small group of 12 students and a mentor to guide you through each step of the way, you are left with real life experience by presenting a final solution to a problem and a portfolio piece that you are proud of!

mentor image

Natalia Mierzwa

UX Designer | Cash Rewards

Sounds great, now what?

Register your interest here and a Harness Projects consultant will be in touch to discuss the project in more detail with you.

Register your interest here